Privacy Policy

Effective date: 05/08/2026

Terra Indomita (“we”, “our”, “us”) is a local tour operator specializing in day tours and multi-day experiences in Patagonia, including trekking in Torres del Paine, puma watching, and other nature-based excursions.

We are committed to protecting the privacy of visitors, guests, and prospective customers who access our website or communicate with us through our digital channels.

This Privacy Policy explains how we collect, use, store, share, and protect personal data in connection with our website and related services.

1. Data We Collect

We may collect the following categories of personal data:

Identification data, such as name, surname, nationality, or country of residence.
Contact data, such as email address, telephone number, and messaging identifiers.
Booking and service-related information, such as dates of interest, number of participants, tour preferences, physical requirements, and special requests.
Technical data, such as IP address, browser type, device information, cookies, and usage data.

2. Purpose of Processing

We process personal data for the following purposes:

To respond to inquiries and quotation requests.
To prepare, manage, and operate tour services.
To provide customer support and follow-up communication.
To improve our website, services, and user experience.
To comply with applicable legal, tax, accounting, and regulatory obligations.

3. Legal Basis

We process personal data where necessary for:

The performance of a contract or pre-contractual measures.
Compliance with legal obligations.
Our legitimate business interests.
Consent, where required by law, particularly for certain marketing communications and non-essential cookies.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.

When you submit an inquiry or request a quotation, we use the information provided to understand your travel needs and prepare a suitable response. We may contact you by email, telephone, WhatsApp, or another communication channel you have provided. We do not use your personal data for unrelated purposes or send promotional communications without the consent required by applicable law. You may withdraw your consent or request that we stop receiving non-essential communications at any time.

We may share personal data with trusted third parties only where necessary, including:

Service providers supporting website hosting, analytics, communications, or operational administration.
Local guides, transport providers, accommodation providers, park operators, and other service partners, where needed to deliver requested tours.
Public authorities, regulators, or courts when required by law.

We do not sell personal data.

6. International Transfers

Because our services may involve international travelers and cross-border arrangements, personal data may be transferred to third parties located outside Chile. In such cases, we take reasonable steps to ensure appropriate protection of the data.

7. Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable law, you may have the right to access, rectify, update, delete, or object to the processing of your personal data, as well as the right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us at: admin@terraindomita.cl

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate properly, analyze traffic, and improve functionality. Non-essential cookies are used only where legally permitted and, where required, after obtaining your consent.

For more information, please refer to our Cookie Policy.

10. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Terra Indomita
admin@terraindomita.cl
+56 9 5725 0875

You can also contact us via our Contact page.